1. Orders & Delivery

Where do you deliver?

We currently deliver orders across India.

What are your shipping charges?

* Standard Shipping: ₹99

* Free Shipping: Available on orders of ₹2,000 or more.

How long will it take to receive my order?

Orders are generally processed within 1–2 business days. After dispatch, standard delivery usually takes 3–7 business days, depending on the delivery location.

What is your order cut-off time?

Our daily order cut-off time is 5:00 PM (IST), Monday to Saturday. Orders placed before the cut-off time on business days will begin processing the same day.

How can I track my order?

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number and tracking link. You can use the link to check the status of your delivery.

2. Payments & Pricing

What payment methods do you accept?

We accept several secure payment methods, including:

* UPI, such as Google Pay, PhonePe, Paytm and BHIM

* Credit and Debit Cards, including Visa, Mastercard, RuPay and American Express

* Net Banking through supported banks

* Digital Wallets and other payment methods available at checkout

* Available payment methods may vary depending on your order and payment provider.

What currency are your prices displayed in?

All prices on our website are displayed in Indian Rupees (INR / ₹).

Are taxes included in the displayed prices?

Applicable taxes, including GST where required, are reflected in the prices shown on our website and checkout.

Is it safe to make a payment on your website?

Yes. Payments are processed through secure payment services. Our website uses SSL encryption to help protect information transmitted during your visit and checkout.

We do not have access to your full card details or banking passwords.

3. Returns, Refunds & Cancellations

Can I return an item?

Yes. We offer a 30-day return policy. You may request a return within 30 days of receiving your order, provided the product is unused, in its original packaging, and in resalable condition.

Please review our Return & Refund Policy for complete details and any applicable exclusions.

How do I request a return?

Please contact us before sending an item back:

Email: connect@zuvi.world

Phone: +91 90630 45640

Our support team will provide the return instructions and next steps.

When will I receive my refund?

Once we receive and inspect the returned item, an eligible refund will be processed to your original payment method. Refunds are generally processed within 10 business days after the returned item has been approved.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Can I cancel or change my order?

If you need to cancel or modify an order, please contact us within 2 hours of placing the order.

Once an order has entered processing or has been dispatched, cancellation or changes may no longer be possible.

4. Customer Support

How can I contact ZUVI WORLD?

Our customer support team is available to assist you with orders, delivery, returns, payments and other questions.

Trade Name: ZUVI WORLD

Email: connect@zuvi.world

Phone: +91 90630 45640

Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)

We aim to respond to customer inquiries as promptly as possible during our support hours.

Where can I find more information about your policies?

For complete information, please visit our Shipping Policy, Return & Refund Policy, Payment Policy, Privacy Policy, and Terms & Conditions pages available on our website.