Delivery & Shipping
Delivered with the same care it was made with.
Delivered with the same care it was made with.
Each order is prepared with care and dispatched from our studio within 1–2 working days.
During collection launches or sale periods, this may take slightly longer.
Once your order is on its way, you will receive a confirmation email with tracking details.
Delivery times are estimates and may vary slightly depending on location and customs processing.
Shipping costs are calculated at checkout based on your location.
We occasionally offer complimentary shipping during special moments and seasonal releases.
Once your order has been dispatched, you will receive a tracking link via email.
You can follow your package at any time using this link.
International deliveries may be subject to local customs duties or import taxes.
These are determined by your country and are the responsibility of the recipient.
While we do everything we can to ensure timely delivery, delays may occasionally occur due to external factors such as customs or carrier issues.
If your order has not arrived within the expected timeframe, please contact us at connect@zuvi.world
If a package is not collected or is returned to us, a shipping and handling fee may be deducted from your refund.
If your order arrives with visible damage, please reach out to us within 24 hours of delivery at connect@zuvi.world, along with photos of the package.
We’ll make it right.