Returns & Claims
Made with care — and handled with the same thoughtfulness if it finds its way back.
Returns
You may return your order within 7 days of delivery.
To be eligible for a return, items must be:
- unused and unwashed
- in their original condition
- with tags and packaging intact
If you’re unsure about your return, feel free to write to us at
connect@zuvi.world before sending it back.
Refunds
Once your return is received and approved, your refund will be issued to the original payment method.
Please allow 7–10 working days for the amount to reflect in your account.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, size, or variation,
we recommend placing a new order and returning the original item.
Return Conditions
Returns may not be accepted if items are:
- used, washed, or damaged
- missing original tags or packaging
- returned in unsuitable packaging
- carrying strong scents (perfume, smoke, etc.)
How to Return
- Carefully pack the item, preferably in its original packaging
- Use a traceable shipping method
- Share your return details with us at connect@zuvi.world
Please note: the responsibility of the return remains with the sender until it reaches us.
International Returns
For international orders, any customs duties or return shipping costs are the responsibility of the customer.
We recommend sending returns using a prepaid, duty-paid (DDP) service to avoid delays.
Damaged or Incorrect Items
If your order arrives damaged or incorrect,
please contact us within 48 hours of delivery at
connect@zuvi.world, along with photos.
We’ll make it right.
Claims
If you receive a defective item, you may raise a claim within a reasonable timeframe.
Depending on the situation, we may request the item to be returned for inspection.
If so, we will guide you through the process and cover applicable costs.
Unclaimed or Returned Orders
If an order is returned to us due to non-collection or failed delivery,
a shipping and handling fee may be deducted from your refund.
