Returns & Refund Policy

At Zuvi, we believe shopping for your little one should be worry-free. If something isn't right, we'll do our best to make it right.

Returns

You may request a return within 15 days of receiving your order.

Eligible returns are accepted within 15 days of delivery, and approved returns are processed with no restocking fee.

To be eligible for a return, your item must be:

• Unused and unwashed
• In its original condition
• Returned with all original tags and packaging intact

If you're unsure whether your item is eligible, please contact us at connect@zuvi.world before sending it back.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If approved:

• Your refund will be processed to your original payment method.
• No restocking or handling fee is charged on approved returns.
• Please allow 7–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different size, colour, or product, simply place a new order and return the original item in accordance with this policy.

Return Conditions

Returns may not be accepted if the item is:

• Used, washed, or damaged
• Missing original tags or packaging
• Returned in unsuitable packaging
• Carrying strong scents (such as perfume or smoke)

How to Return

1. Securely pack the item, preferably in its original packaging.
2. Ship the parcel using a trackable shipping service.
3. Email your return request and tracking details to connect@zuvi.world.

Please note that the returned item remains the sender's responsibility until it reaches us.

Return Shipping

Unless the item is damaged, defective, or incorrect, customers are responsible for the cost of returning the item to us.

Original shipping charges (if any) are non-refundable.

International Returns

For international orders, return shipping costs, customs duties, taxes, and any import charges are the responsibility of the customer.

We recommend using a prepaid, Delivered Duty Paid (DDP) shipping service to help avoid delays or additional charges.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at connect@zuvi.world, along with clear photographs of the item and packaging.

We'll review your request promptly and provide an appropriate resolution.

Manufacturing Defects

If you believe your item has a manufacturing defect, please contact us with your order number and clear photographs of the issue.

We may request the item to be returned for inspection before processing your claim.

Unclaimed or Returned Orders

If an order is returned to us due to an incorrect address, failed delivery, or non-collection, the original shipping charges and any return shipping costs incurred may be deducted from your refund.

Need Help?

If you have any questions about your order, returns, or refunds, we're always happy to help.

Simply write to us at connect@zuvi.world, and our team will get back to you as soon as possible.